Our FAQs
Frequently Asked Questions (FAQs)
Minimal Muse only accepts the following modes of payment:
- Online Banking
- Credit Card
- Debit Card
Domestic Shipping orders will be free for West Malaysia, and will cost MYR8.00 for East Malaysia.
International Shipping orders will depend on the recipient country, so the cost will be auto-generated on the order checkout page before payment is required.
After Minimal Muse has processed your order/s (usually within 1-2 business days),
Domestic Shipping orders will require between 2-3 business days to arrive.
International Shipping orders will depend on the recipient country, so orders will require between an estimated 5-20 business days to arrive.
Note: Saturdays, Sundays and Public Holidays are not considered as business days.
Once your order is placed with Minimal Muse and paid for, it will be confirmed and all information given is considered final.
You are solely responsible to ensure that the shipping address is given correctly, and Minimal Muse will not be responsible if any package/s get/s returned to us due to error/s in delivery address.
Minimal Muse will only accept return/s and exchange faulty product/s if the product material is torn and/or ripped apart upon receipt, but the product/s must still be in its original packaging.
Minimal Muse reserves the right to reject any product/s returned in damaged and/or used condition/s resulting from customers’ own carelessness or negligence.
Disclaimer:
Actual products are not guaranteed to look exactly like the display on your monitor and/or mobile screens. This include slight variations in colours and textures of materials, as many other factors such as screen brightness and/or resolution etc. may affect what you see on our website.
Minimal Muse does not accept returned product/s sent back to us directly without prior contacting and checking with us first.
To return and/or exchange your faulty product/s, please kindly drop our customer service representative an e-mail via ask@myminimalmuse.com
A refund is only applicable when product/s is received in faulty / defective conditions and/or when product/s delivered is different from what was originally purchased.
Minimal Muse is not liable for any purchase/s (if later) deemed to be fraudulent and unauthorised and therefore won’t be held responsible for refunding, as the liability rests with the bank that issued the cardholder’s card.
To check eligibility for a refund, please kindly drop our customer service representative an e-mail via ask@myminimalmuse.com